Social media customer service is a strategy of providing customer service through social channels like Facebook and Twitter. Due to the potential for high engagement between brands and customers, social media and customer service, when handled properly, work very well together.
Zendesk's entire experience is streamlined and all conversations and data are captured in a single locations, so agents can provide personalized service experiences to customers.
Brand safe environment with password protected login
One dashboard to monitor all your social streams
Ability to add more social networks to the stream
User / team assignments
Client teams can log in to view
Integration with our case management tool
Responding to customer service inquiries with accurate and timely answers increases brand loyalty, lifetime customer value, and encourages positive word of mouth.
Social media customer service includes:
Social presence management
Answer customer inquiries in real time
Customer service extension to social media
Integration with your current teams
Engagement and ROI metrics, tracking
Review management services on demand
Social media risk management
Global Response will help your social media program take the next step to a better customer experience.