Social media customer service is a strategy of providing customer service through social channels like Facebook and Twitter. Due to the potential for high engagement between brands and customers, social media and customer service, when handled properly, work very well together.
Zendesk's entire experience is streamlined and all conversations and data are captured in a single locations, so agents can provide personalized service experiences to customers.
Responding to customer service inquiries with accurate and timely answers increases brand loyalty, lifetime customer value, and encourages positive word of mouth.
Social media customer service includes:
Global Response will help your social media program take the next step to a better customer experience.